After installing the recent Service Pack 1 (for K2) update to my SharePoint + K2 Virtual Machine, I was having troubles loading the “SharePoint” site.
I’ll admit now that’s it’s a dumb mistake (as described ahead) – but got me stuck for 1/2 hour or more – and wanted to let folk know.
When trying to view the MOSS site, all that was displayed is “Service Unavailable”.
I made sure to do an IISRESET – and then re-booted the server. And checked within the Event Viewer for anything wrong – and couldn’t see anything interesting.
Within IIS Admin, there are security settings which are changed for the new SP1 K2 server, but supposedly just for a distributed environment. So – checked that, and App.Pool Identity.
It was only then that I noticed something TINY …>
Here’s a zoomed-in view :
*DOH* The App.Pool isn’t running !! Jeez – is it just me, or is that hard to notice ?? (red icon)
Right-click, and Start – and all OK – SharePoint working ! *yay*
Having said that – I should have noticed this when viewing “Properties” of the App.Pool !!
So – lesson learned – if seeing “Service Unavailable” – check the App.Pool !
And, too many bourbons on a Sat.night make you unable to differentiate colour (red/green).
Filed under: Blog




thanks! Saved my time!!
Cheers for that. I was almost at the point of reintsalling moss. Saved many hours of my time.
Thx – great advice!
I believe this just saved us hours of pain! Thanks for the great post. It was excatly what was wrong.
[...] out Service Unavailable for screenshots and walkthrough by Grumpy [...]
I think this is it. Thanks for posting.
You just saved my life!!!
Thanks Pal
Thanks a lot. I had the application pool running under my AD account and recently changed the password, causing ‘service unavailable’ . Thx again !
THIS SOLUTION WORK GOOD
Open the command line and navigate to the Progarm Files\Common Files\Microsoft Shared\web server extensions\12\BIN folder.
Type the stsadm -o updatefarmcredentials -userlogin -password
Reset IIS by typing iisreset /noforce to restart the Web application pool.
After you complete these steps on the computer running Central Administration, you should perform the following steps on every server in the farm:
Open the command line and navigate to the Progarm Files\Common Files\Microsoft Shared\web server extensions\12\BIN folder.
Type stsadm -o updatefarmcredentials -userlogin -password -local
Brilliant! This solution saved me from full cardiac arrest tonight,